Digital Support Engineer
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Job Description
Digital Support Engineer providing IT solutions and services support at Thermo Fisher Scientific. Engaging with sales and support organizations for smooth service delivery and customer interaction.
Responsibilities:
- Engage with local support teams during pre-installation phase as a consultant to design the integration of the solution with the local infrastructure and answer all IT related questions
- Ensure systems are setup for remote diagnostics and health monitoring
- Engage with the development and operations organization to provide recommendations to manuals, training and customer facing material
- Perform automated deployments through the use of configuration management technology
- Provide support to the installations within the SLA as agreed using our processes
- Conduct detailed troubleshooting and analysis of system or SW and infrastructure problems that affect reliability, performance, etc. of our delivered systems
- Support factory and development teams with first deployments, installs and upgrades of newly introduced systems and modules to ensure accurate working order
Requirements:
- Bachelor's degree in IT, Computer Science or a technical / SW related field, plus 3-5 years' experience in relevant field
- Proficient in English (verbal and in writing)
- Experience in IT application management
- Experience with data storage and (remote) software installations, support and trouble shooting
- Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs
- Experience with virtualization technologies like VMWare/KVM infrastructure
- Knowledge, or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes, Ansible and Docker
- Confirmed customer facing skills and great teammate
- Strong problem-solving skills and analytical approaches
- Motivated to work in a constantly evolving and highly technical environment
- Open to travel up to 25% of time (mainly regional)
Benefits:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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