Technical Support Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Support Analyst supporting CSC Corptax software customers remotely across the United States. Troubleshooting Microsoft enterprise systems, documenting cases, and testing product releases.
Responsibilities:
- Provide technical case support through online cases, phone, email, chat, and other current support tools for Corptax customers and internal teams
- Understand customer needs and provide personalized support based on expertise and customer requirements
- Respond to intermediate-level technical inquiries and provide appropriate solutions
- Collaborate with team members in a fast-paced environment
- Work under defined guidelines with moderate supervision and confirm conclusions with senior team members before execution
- Document customer issues and solutions in the Corptax case tracking system
- Review knowledge base solutions to maintain resource quality and digital support capabilities
- Develop technical proficiency in all Corptax products
- Perform release testing of customer scenarios before and after Corptax product releases
- Triage new product releases and identify potential software enhancements
- Assist with assigned projects
- Learn new technology and experiment with internal efficiency solutions
- Demonstrate exemplary ethical conduct
- Promote cooperation and collaboration within the support team and across CSC business units
- Participate in rotating on-call coverage and occasional weekend overtime as required by customer needs
Requirements:
- 3–4 years of relevant software support experience
- Experience ideally with Microsoft systems including Windows Server, IIS, SQL Server, and SharePoint
- Exposure to automation, packaging, and monitoring tools such as Ansible, PowerAutomate, SailPoint, Elastic, SSCM, Microsoft Intune, and APIs
- Bachelor’s degree in a technology field preferred, or relevant experience
- Proficiency with Microsoft products
- Ability to quickly learn Corptax technologies
- Ability to accurately and completely document case information in Corptax case tracking software
- Excellent problem-solving skills
- Ability to work independently and as part of a team
- Moderate conflict resolution and negotiation skills
- Strong written and verbal communication skills
- Strong interpersonal skills
- Self-motivated with a drive for continuous improvement
- High standards of customer service, honesty, and integrity
- Must be able to work Monday to Friday during 9–6 EST, 8–5 CST, or 7–4 MST schedules
- Must be available for rotating on-call coverage and occasional weekend overtime
- Not eligible for employment visa sponsorship, including H-1B, TN, or E-3, now or in the future
Benefits:
- Annual success-sharing bonuses or commission plans based on individual performance
- Annual leave
- Tuition reimbursement
- Referral bonuses
- Competitive and comprehensive benefits package
- Remote work schedule
Similar Jobs
Technical Product Support Engineer
Remote Technical Product Support Engineer troubleshooting Trane/American Standard HVAC equipment. Supporting customers, warranty decisions, service documentation, and product improvement for a climate-solutions company.
Junior Technical Support Specialist
Junior Technical Support Specialist troubleshooting payment terminals and transaction issues for Elavon, U.S. Bank’s payment solutions subsidiary. Supporting merchants through inbound inquiries, diagnosis, escalation, and resolution across 24/7 shifts.
Technical Support Engineer
Technical Support Engineer supporting Intermedia’s cloud communications and collaboration technology. Troubleshooting customer issues, monitoring systems, and partnering with carriers, vendors, engineers, and developers.
PnP Pipeline On-call Support Engineer
On-call support engineer monitoring and triaging Phizenix’s Power and Performance pipelines. Investigating failures, applying straightforward fixes, and escalating systemic infrastructure and analyzer issues.
Support Technician – Level 1
Support Technician providing high level customer service for Australian clients remotely. Collaborating with team members and utilizing tools like ZenDesk for support tickets.
Partner Integration Technical Support Representative – 3rd Shift
Technical Support Representative providing front-line technical support on a 24/7 basis for high-visibility partners at U.S. Bank. Ensuring accurate and professional handling of technical issues and service level agreements.
Loan Support Analyst – Commercial
Loan Support Analyst at PNC handling participated commercial loans, processing transactions and reconciling discrepancies. Collaborating with agent banks and resolving loan servicing issues.
Technical Support Specialist – Syria, Turkey
Technical Support Specialist managing customer technical issues at Azurreo. Responsible for troubleshooting and assisting customers across various platforms in a remote setup.
QoS & Technical Support Specialist
QoS & Technical Support Specialist monitoring telecom services and troubleshooting customer issues. Joining Azurreo's remote team to ensure high quality of tech support across various regions.
Junior Customer Support and Service Analyst
Customer Support Analyst assisting clients with a social media management platform. Engaging with users to resolve inquiries while providing detailed support documentation.
Digital Support Engineer
Digital Support Engineer providing IT solutions and services support at Thermo Fisher Scientific. Engaging with sales and support organizations for smooth service delivery and customer interaction.
IT Support Engineer
IT Support Engineer providing high quality support for remote global user base. Key role in resolving issues with Microsoft 365, Windows and IT services.
IT Support Engineer
IT Support Engineer providing high quality 1st and 2nd line support for a remote user base at Tenthpin. Collaborating and resolving issues related to Microsoft 365 and Windows environments.
Technical Support Engineer – CiraSync On-Premise
Technical Support Engineer for CiraSync On-Premise handling support tickets and working with enterprise IT teams. Responsible for diagnosing and resolving technical issues in customer environments.
Technical Support Engineer – CiraSync On-Premise
Technical Support Engineer supporting on-premise contact and calendar synchronization solutions at CiraSync. Troubleshooting issues in customer environments for Microsoft Exchange and Active Directory.
Technical Support Engineer, CiraSync On-Premise
Technical Support Engineer at CiraSync supporting their On-Premise COS platform for Microsoft Exchange environments. Troubleshooting across various customer environments involving Active Directory and Windows Server.
Technical Support Engineer – CiraSync On-Premise
Technical Support Engineer managing on-premise Exchange environments for CiraSync. Troubleshooting varied issues, supporting customer upgrades and providing end-to-end ticket resolution.
Technical Support Engineer – CiraSync On-Premise
Technical Support Engineer for CiraSync On-Premise, handling on-premises Exchange and Active Directory issues in Mexico. Engaging with customers to troubleshoot and resolve technical support tickets.
Technical Support Engineer
Technical Support Engineer providing advanced support for Healthcare products at Merative. Resolving technical issues and improving customer satisfaction through proactive communication.
Technical Support Representative – Tier I
Technical Support Representative troubleshooting tech issues for Uniguest's customers. Providing support for Windows PCs and networking in a fully remote U.S. role.