Junior Customer Support and Service Analyst
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Job Description
Customer Support Analyst assisting clients with a social media management platform. Engaging with users to resolve inquiries while providing detailed support documentation.
Responsibilities:
- Work in the Customer Support area;
- Deliver platform presentations to clients;
- Resolve questions about platform usage;
- Provide support for any issues that may occur;
- Participate in the development of processes;
- Interact with users from testing through to active clients;
- Produce analytical reports on activities and performance.
Requirements:
- Bachelor's degree completed (Social Communication, Business Administration, Marketing, or related fields);
- Experience in customer support;
- Strong communication skills — will interact with clients via phone, Hangouts, chat, and email;
- Critical thinking;
- Problem-solving skills;
- Well-developed Portuguese language skills (spoken, written, and reading comprehension);
- Knowledge of Office suite tools (Word, Excel, etc).
- Fluency in Spanish and/or English;
- Experience in digital marketing;
- Experience in advertising agencies;
- Good knowledge of social media;
- Knowledge of social media management platforms;
- Experience in project development.
Benefits:
- Meal voucher from Caju;
- SulAmérica health insurance with national coverage;
- SulAmérica dental insurance with national coverage;
- Life insurance;
- 100% remote work;
- R$180.00 monthly home office allowance;
- Partnership with Wellhub to encourage physical activity;
- Partnerships and subsidies for professional development;
- Partnership with a health platform providing 4 sessions per month with mental health or nutrition professionals covered by the company;
- Birthday day off;
- 10-day year-end recess so you can enjoy the end of the year without deducting from vacation;
- Employee referral bonus.
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