PnP Pipeline On-call Support Engineer
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Job Description
On-call support engineer monitoring and triaging Phizenix’s Power and Performance pipelines. Investigating failures, applying straightforward fixes, and escalating systemic infrastructure and analyzer issues.
Responsibilities:
- Monitor functional and PnP-enabled flows through regular, proactive pipeline health checks
- Verify that test results populate correctly on the RLS PnP dashboard to ensure data integrity
- Investigate pipeline failures and categorize infrastructure/deployment, UTF/PnP analyzer, and mature pipeline issues
- Perform straightforward bug fixes, including deployment or execution patches
- Escalate infrastructure issues through appropriate internal channels
- Escalate complex or systemic issues to pipeline owners with logs and context
- Collaborate with pipeline owners and XFN (Cross-Functional) DRIs on PnP trace tags and measurement-window alignment
Requirements:
- Proven experience in monitoring alerts and dashboards
- Strong troubleshooting skills and ability to identify patterns in failure logs and suggest improvements
- Ability to differentiate between infrastructure, firmware, and analyzer-specific errors
- Familiarity with jest-e2e and the Unified Test Framework (UTF) preferred
- Experience with internal infrastructure such as buck, sandcastle, phabricator, and internal AI tooling preferred
- Ability to read and interpret CI pipeline logs effectively preferred
- Ability to leverage AI tooling such as Claude Code and Metamate preferred
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