Support Technician – Level 1
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Support Technician providing high level customer service for Australian clients remotely. Collaborating with team members and utilizing tools like ZenDesk for support tickets.
Responsibilities:
- *Role Overview:** Support Technicians provide a high level of customer service when resolving Level 1,2 or 3 support tickets (where capable), within required timelines.
- *Key Responsibilities:**
- Ensure all LMS products knowledge training has been completed, with any areas of uncertainty addressed to other team members and Product Management team as needed.
- All customer emails and phone calls are answered within the required timeframe
- Support Team procedures are followed at all times, and ways for the team to continually improve are raised for discussion.
- Tickets are logged in ZenDesk for all Support requests and triaged according to Support Department procedures
- Support requests are accurately resolved by the appropriate method given the nature of the query, within the required timeframes for resolution.
- Help to other Support team members is provided as necessary to ensure the Team as a whole meets all targets
Requirements:
- *Required Skills and Qualifications:**
- Previous experience in a customer facing technical support role
- Proficient user of ZenDesk, Sharepoint, MS Office products
- Proven ability to learn and apply technical knowledge
- Proven success at identifying, analysing and resolving problems
- Well developed written and verbal communication skills
- *Work Arrangement & Expectations:**
- This is a remote role that will be set up as an independent contractor engagement.
- To ensure alignment and transparency, successful candidates will be expected to:
- Disclose any existing ongoing roles or client work
- Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)
Similar Jobs
Partner Integration Technical Support Representative – 3rd Shift
Technical Support Representative providing front-line technical support on a 24/7 basis for high-visibility partners at U.S. Bank. Ensuring accurate and professional handling of technical issues and service level agreements.
Loan Support Analyst – Commercial
Loan Support Analyst at PNC handling participated commercial loans, processing transactions and reconciling discrepancies. Collaborating with agent banks and resolving loan servicing issues.
Technical Support Specialist – Syria, Turkey
Technical Support Specialist managing customer technical issues at Azurreo. Responsible for troubleshooting and assisting customers across various platforms in a remote setup.
QoS & Technical Support Specialist
QoS & Technical Support Specialist monitoring telecom services and troubleshooting customer issues. Joining Azurreo's remote team to ensure high quality of tech support across various regions.
Junior Customer Support and Service Analyst
Customer Support Analyst assisting clients with a social media management platform. Engaging with users to resolve inquiries while providing detailed support documentation.
Digital Support Engineer
Digital Support Engineer providing IT solutions and services support at Thermo Fisher Scientific. Engaging with sales and support organizations for smooth service delivery and customer interaction.
IT Support Engineer
IT Support Engineer providing high quality support for remote global user base. Key role in resolving issues with Microsoft 365, Windows and IT services.
IT Support Engineer
IT Support Engineer providing high quality 1st and 2nd line support for a remote user base at Tenthpin. Collaborating and resolving issues related to Microsoft 365 and Windows environments.
Technical Support Engineer – CiraSync On-Premise
Technical Support Engineer for CiraSync On-Premise handling support tickets and working with enterprise IT teams. Responsible for diagnosing and resolving technical issues in customer environments.
Technical Support Engineer – CiraSync On-Premise
Technical Support Engineer supporting on-premise contact and calendar synchronization solutions at CiraSync. Troubleshooting issues in customer environments for Microsoft Exchange and Active Directory.
Technical Support Engineer, CiraSync On-Premise
Technical Support Engineer at CiraSync supporting their On-Premise COS platform for Microsoft Exchange environments. Troubleshooting across various customer environments involving Active Directory and Windows Server.
Technical Support Engineer – CiraSync On-Premise
Technical Support Engineer managing on-premise Exchange environments for CiraSync. Troubleshooting varied issues, supporting customer upgrades and providing end-to-end ticket resolution.
Technical Support Engineer – CiraSync On-Premise
Technical Support Engineer for CiraSync On-Premise, handling on-premises Exchange and Active Directory issues in Mexico. Engaging with customers to troubleshoot and resolve technical support tickets.
Technical Support Engineer
Technical Support Engineer providing advanced support for Healthcare products at Merative. Resolving technical issues and improving customer satisfaction through proactive communication.
Technical Support Representative – Tier I
Technical Support Representative troubleshooting tech issues for Uniguest's customers. Providing support for Windows PCs and networking in a fully remote U.S. role.
Control-M Support Analyst, Mid-level
Support Analyst providing technical assistance and troubleshooting for production systems at a financial technology company. Collaborating with technology teams to ensure service continuity and process improvements.
Customer Care Technical Analyst
Technical Analyst supporting Medisolv's cloud data infrastructure in healthcare. Handling customer inquiries and resolving data-related technical issues with urgency and professionalism.
Junior Support Technician – HR/Payroll Support
Junior Support Technician providing excellent client support for payroll system at JDREL. Managing client inquiries via phone, email, and chat while ensuring accurate issue resolution and documentation.
Corporate IT Support Technician
IT Support Technician providing frontline technical support to users at Red River. Troubleshooting hardware and software issues and managing user accounts in a fast-paced environment.
Technical Support Specialist
Technical Support Specialist assisting dealers in Mexico with software requests and troubleshooting issues. Providing first level support via calls, chats, and emails while maintaining documentation.