Claims Specialist II
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Job Description
Remote Claims Specialist II guiding Mercury Insurance customers through vehicle, property, and moderate bodily injury claims. Investigating liability, negotiating settlements, and delivering high-quality service.
Responsibilities:
- Guide customers through the claims process with ongoing guidance and support
- Investigate and process claims for vehicle and other property damage and moderate bodily injury
- Focus on accurate and efficient claims handling to prevent unnecessary expenses
- Provide high-quality customer service throughout the claims process
- Review and explain coverage details and claims procedures
- Set reserves for anticipated expenses
- Arrange vehicle inspections and rental authorizations
- Address customer inquiries and concerns to ensure satisfaction and retention
- Obtain information from involved parties and witnesses by phone, email, text, and letter
- Review law enforcement reports and gather additional evidence such as dash-cam and surveillance video
- Assess facts of loss and determine liability
- Identify and escalate high-risk files involving significant indemnity exposure or suspected fraud
- Analyze medical records and evaluate, negotiate, and settle moderate bodily injury claims
- Coordinate with legal counsel for represented claimants and unrepresented parties
- Serve as the primary customer contact and coordinate with other departments
- Collaborate with the team to support shared customers
Requirements:
- High school diploma or equivalent
- Bachelor’s degree preferred
- 6 months’ customer service experience in a high-volume work environment or equivalent combination of education and experience
- 6–12 months’ claims adjusting experience preferred
- Prior experience working in a remote environment is a plus
- Reliable high-speed internet service with a minimum of 25 Mbps download speed
- Dedicated workspace, free from distractions
- Ability to maintain a sedentary position for extended periods
- Ability to communicate electronically and telephonically with team members, customers, and external parties
- Ability to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods
- Ability to access and operate Company computer system, prepare documents, enter data, and read documents from a computer database or email system
- Ability to bend, stoop, reach, climb, and/or stand to access files, documents, and equipment
- Ability to grasp, open, and close drawers, filing cabinets, and other equipment
Benefits:
- 8 weeks of paid training
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401(k) retirement savings plan with company match
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
- Reliable high-speed internet service requirement supported by the company member while working from home
- Dedicated workspace, free from distractions
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