AVP, Issue Management Governance
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Job Description
AVP driving issue management governance frameworks at Synchrony, a premier consumer financial services company. Collaborating with cross-functional teams to support strategic decision-making.
Responsibilities:
- Drive issue management governance frameworks and processes, ensuring alignment with organizational risk strategy and regulatory expectations
- Proactively analyze issue data to anticipate emerging risks, themes, and trends across businesses and functions delivering strategic and actionable insights
- Present insights and recommendations to senior leadership and risk committees to inform decision-making and enhance risk governance
- Develop and lead the design of innovative issue reporting dashboards and analytical models that highlight risk drivers and support strategic decision
- Collaborate with stakeholders across the business and risk functions to obtain further information and insight into issues
- Manage multiple risk projects and regulatory initiatives related to issue management, ensuring timely and accurate delivery
Requirements:
- Bachelor’s degree in Business, Finance, Risk Management, Statistics, or related discipline with at least 6 years of experience performing complex data, trend analysis, and root cause analytics, or in lieu of degree, 8 years of relevant experience
- Proven ability to think strategically, anticipate management needs, and provide forward-looking risk insights
- Exceptional stakeholder management and communication skills, capable of articulating risk concepts clearly to committees and senior leadership
- Demonstrated experience in developing and delivering governance reporting frameworks, key performance indicator dashboards, and risk metrics reporting in a dynamic environment
- Advanced proficiency with analytics and visualization tools (Power BI, Tableau, SAS Viya) and Microsoft Office Suite.
Benefits:
- Flexibility and Choice for all employees
- Best-in-class employee benefits and programs
- Career advancement and upskilling opportunities
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