Benefits Analyst
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Job Description
Benefits Analyst supporting benefits administration, issue resolution, auditing, and reporting for Mercy healthcare caregivers. Fully remote role requiring HRIS, Excel, and customer service expertise.
Responsibilities:
- Provide benefits administration and operational support services to caregivers
- Investigate and resolve routine benefit-related issues
- Support auditing and reporting activities
- Assist with administration of benefit plans and programs
- Work independently with limited supervision
- Ensure organizational values are reflected in all interactions and processes
- Perform duties consistent with the organization's mission, values, and service standards
Requirements:
- Associate's Degree/Bachelor's Degree preferred in Human Resources, Business Administration, Healthcare Administration, or related field
- 1–3 years of related experience in customer service, benefits, or HR operations
- Knowledge of employee benefits administration and associated processes
- Strong analytical and problem-solving skills
- Ability to investigate issues and identify process improvements
- Experience utilizing HRIS systems; Workday experience preferred
- Proficiency in Microsoft Excel, Word, and Outlook
- Strong written and verbal communication skills
- Ability to manage multiple priorities and deadlines
- Ability to maintain confidentiality and exercise sound judgment
- Effective collaboration and customer service skills
Benefits:
- Medical, dental, and vision coverage
- Paid time off
- Tuition support
- Matched retirement plans for team members working 32+ hours per pay period
- Fully remote work arrangement
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