Bi-Lingual Credit Counselor
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Job Description
Bi-Lingual Credit Counselor helping clients with financial planning via phone conversations. Required to assist in creating personalized financial solutions and guidance.
Responsibilities:
- Assist financially distressed clients in creating personalized financial plans by providing budgeting guidance and effective debt management strategies.
- Analyze budgets, review credit reports, and explain debt-management options.
- Manage a consistent call volume, meet production and quality benchmarks, and document counseling sessions accurately.
- Follow all processes and procedures as outlined in the training guide and complete all required training programs within designated timeframes.
Requirements:
- High School Diploma or equivalent required
- 1+ years of customer service experience, with at least 6 months in a call center or phone-based environment.
- NFCC Credit Counselor Certification (to be obtained within the first 6 months of employment)
- Basic computer knowledge
- Strong mathematical skills
- Ability to read and interpret documents such as safety rules, operating instructions, procedure manuals, and standard operating procedures (S.O.P.s)
- Ability to write routine reports and client correspondence
- Demonstrate telephone etiquette, time management, and attention to detail
- Reliable internet connection and a quiet, dedicated workspace for remote work
- Ability to comprehend verbal and written information and respond effectively to clients and colleagues.
Benefits:
- Equipment and tools provided by the company including phone, computer, headset, and other necessary items for remote work.
- Reliable internet access is essential for performing job functions.
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