Bilingual Administration – Co-Pay Assistant
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Job Description
Bilingual Administration & Co-Pay Assistant handling administrative tasks in the pharmaceutical sector. Processing copayment requests and ensuring compliance with program KPIs for effective operations.
Responsibilities:
- Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program
- Responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments
- Liaise with Program managers to ensure copayment KPIs are met
- Liaise with ISI Accounting to ensure proper payment timeframes and accurate payments
- Liaise with 3rd party payment administrator to ensure accurate electronic payment processing
- Establishes and maintains office files, makes appointments and arranges meeting rooms as required
- Compiles information from various sources and utilizes the information for uses such as generating reports
- Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications
- Updates and maintains pertinent business information via computer or department files
- Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time
- Drafts and types correspondence and/or presentations to be sent to internal and external contacts
- Responsible for managing multiple projects for many departments within a business segment or across multiple business segments as required
- Interacts frequently with inter-departmental associates and management for the purpose of resolving workload issues
- Maintains and promotes positive and professional working relationships with associates and management
- Complies with all appropriate policies, procedures, safety rules and regulations
Requirements:
- Post-secondary education in a related field
- 3-5 years’ experience in an administrative role in a pharmaceutical setting
- In-depth knowledge of the Microsoft Office Suite of applications
- Proven accuracy when processes large amounts of data
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Adaptability to change and to learn new skills as required
- Bilingual, French/English preferred
Benefits:
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Comprehensive suite of benefits
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