Bilingual Associate Manager – Disability National Administration Teams
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Job Description
Associate Manager leading a team responsible for disability case management at Manulife. Focused on developing talent and fostering partnerships to improve client support.
Responsibilities:
- Direct leadership of a team of approximately 20 admin and/or contact centre roles
- Identify, develop, and retain industry top talent
- Proactively monitor workflow utilizing appropriate technologies
- Participate in the strategic development of the overall Disability National Administration team (DNA)
- Create an environment where teams can demonstrate Manulife Values
- Establish and cultivate internal and external partnerships
- Address escalations thoroughly and promptly
- Foster a continuous improvement culture
Requirements:
- Fully bilingual (French/English)
- Call Centre, leadership, or disability case management experience
- Superior problem-solving and analytical skills
- Results-oriented with strong decision-making ability
- Strong ability to think creatively and develop workflow solutions rapidly in a high-transaction, fluid work environment
Benefits:
- Health, dental, mental health, vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Various retirement savings plans including pension and global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Generous paid time off including holidays, vacation, personal, and sick days
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