Bilingual Client Success Coordinator, French/English
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Job Description
Client Success Coordinator at Maple, facilitating healthcare service partnerships and maintaining program operations. Focused on ensuring efficient workflows and positive client experiences in the health tech space.
Responsibilities:
- Keep client success workflows running smoothly by maintaining accurate records, trackers, and internal systems.
- Prepare clear, timely reports and documentation that support partner engagement and program transparency.
- Coordinate meetings, follow-ups, and partner communications with professionalism and care.
- Triage questions, issues, or escalations and route them to the appropriate internal teams for resolution.
- Maintain up-to-date information in Salesforce, including contacts, milestones, and program details.
- Identify process gaps and contribute ideas that improve efficiency and scalability.
- Support cross-functional initiatives across Client Success, Marketing, Product, and Operations.
- Help partners — and the people they serve — feel informed, supported, and confident in their experience with Maple.
Requirements:
- 2+ years of administrative or coordination experience in a client-facing or customer-facing environment.
- Fluency in French and English — able to communicate clearly, professionally, and confidently with French-speaking clients and stakeholders.
- Detail-oriented with a track record of producing accurate, high-quality work at pace.
- Excellent written and verbal communicator — you keep stakeholders informed and interactions smooth.
- Tech-savvy and comfortable navigating tools like Google Workspace and CRMs (Salesforce is an asset).
- A self-starter who anticipates needs, takes initiative, and follows through reliably.
- Highly organized, dependable, and calm under pressure — you bring order to fast-moving environments.
- A team-first collaborator who asks questions, shares knowledge, and supports collective success.
- Motivated by purpose and excited to support organizations in improving access to healthcare.
Benefits:
- Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones.
- Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more.
- Wellness budget: recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond.
- Maple access: virtual healthcare for you and your family, including general practitioners, paediatrics, and therapy consultations.
- Paid health days: 10 extra days for when life happens—rest, appointments, or caregiving included.
- Destination5: work internationally in eligible countries for up to 5 days per year.
- Retirement savings plan: invest in your future with our group retirement savings plan.
- Branch out budget: $1,000 annually to pursue professional development and fuel your growth.
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