Bilingual Customer Service Analyst
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Job Description
Bilingual Customer Service Analyst at Medavie responding to health care benefits inquiries and processing authorization requests. Ensuring clarity with medical professionals while maintaining high customer service standards.
Responsibilities:
- Respond to requests related to health care benefits, program eligibility, and other general inquiries
- Ensure all necessary information is obtained to process authorization requests and resolve issues
- Liaise directly with medical consultant(s) and health care professionals for clarifications on requests
Requirements:
- The ability to review, analyze and process requests from health care professionals as per established criteria
- Good communicator through email and phone, clear, concise, and friendly
- Ability to organize work and information to ensure requests are processed accurately and efficiently
- Strong technical aptitude to multitask and navigate multiple software applications simultaneously
- Ability to correspond with clients, medical consultants, health care professionals and stakeholders through various means of communication
- Ability to work quickly and accurately under time pressure
- High attention to detail while using a computer for prolonged periods
- Ability to work independently and as a team member
- Post-secondary diploma or degree and/or relevant working experience in customer service or office administration
- Ability to handle challenging calls/cases
- Problem-solving master with strong critical thinking skills
Benefits:
- Comprehensive health and dental plan that is 100% employer paid effective on your first day
- Monday to Friday shifts and no weekends
- Extensive virtual paid training program
- Opportunities for career development and advancement
- Emphasis on work-life balance, providing a personal wellness account, health resources and fitness center discounts
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