Customer Service Representative – Healthcare
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Job Description
Customer Service Representative for Esperta Health, improving patient care through effective communication. Handling inquiries, scheduling, and ensuring compliance in remote healthcare support.
Responsibilities:
- Respond promptly and professionally to inbound customer inquiries via phone, email, or chat.
- Provide accurate information about Esperta Health's healthcare and wound care services.
- Schedule, reschedule, and confirm patient appointments efficiently.
- Document interactions and update patient records in electronic systems accurately.
- Collaborate with internal teams including clinical and billing departments to ensure seamless patient care.
- Address and resolve customer issues or escalate as necessary for timely solutions.
- Maintain compliance with HIPAA and other privacy regulations.
- Perform additional administrative tasks as required to support remote operations.
Requirements:
- High school diploma or GED required; further education in healthcare or related fields is a plus.
- Proven experience in customer service, preferably in healthcare or medical settings.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to multitask in a remote work environment.
- Familiarity with electronic medical records (EMR) systems and basic computer proficiency.
- Ability to maintain confidentiality and adhere strictly to HIPAA regulations.
- Self-motivated, reliable, and able to work independently with minimal supervision.
- Proficient with remote communication tools and Microsoft Office Suite.
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
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