Client Support Representative, Bilingual
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Job Description
Client Support Representative responsible for client inquiries and support at Asurint. Fluent in both English and Spanish with a focus on customer experience.
Responsibilities:
- Providing order-level analysis and accurate responses to client and/or candidate inquiries.
- Engaging and building relationships with clients and applicants.
- Understanding the necessity and value of accuracy and attention to detail.
- Adhering to customer service support levels and standards in all interactions.
- Partnering cross-functionally to troubleshoot root causes of delays, errors, and system challenges.
- Demonstrating a comprehensive understanding of the client's products and services.
Requirements:
- Fluent in Spanish & English.
- 5 successful passes or more at CSEC or equivalent.
- Qualification in Customer service will be an asset.
- 1-2 years of experience in a similar role.
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