Bilingual Customer Service Representative – Federal
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Job Description
Bilingual Customer Service Representative providing support to providers and members in an award-winning company culture. Ensuring excellent customer service with a focus on problem-solving and team collaboration.
Responsibilities:
- Provide support and service to our providers and members
- Ensure that the person making the inquiry receives the highest level of customer service possible
- Participate in an extensive virtual paid training program ensuring preparedness to take calls
- Contribute positively to a team environment
Requirements:
- The ability to work varying shifts between 7am - 10pm Monday to Friday
- You like helping people – this is non-negotiable
- You are a good communicator – through email and phone, you are clear, concise and friendly
- Whatever it takes attitude, you like a new challenge every day
- You have training and education and/or relevant working experience in customer service or health and at least a high school diploma
- Ensure you are able to concentrate, have high attention to detail and sit while using a computer and on a head-set for prolonged periods of time
- Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment
- Strong technical aptitude – you can multitask and navigate between multiple software applications simultaneously while ensuring you continue to support the caller at the same time
- You can handle the good and challenging calls
- You are good at problem-solving master, you understand the callers needs and learn quickly how to get the best results in any environment
- Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages.
Benefits:
- Comprehensive health and dental plan that is 100% employer paid effective on your first day
- Extensive virtual paid training program
- Opportunities for career development and advancement
- Emphasis on work life balance, providing wellness benefits and health resources
- Fitness center discounts
- Short-Term Incentive Program which recognizes your contribution to our success
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