Bilingual Customer Support, German/English – Music Streaming
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Job Description
Customer Support Representative for a leading global music streaming platform. Responsibilities include resolving customer inquiries and troubleshooting technical issues in German and English.
Responsibilities:
- First point of contact for customers navigating the platform
- Troubleshoot technical issues to ensure the best listening experience
- Respond to customer inquiries via inbound messages in both German and English
Requirements:
- Fluent in both German and English
- Experience providing support through inbound messaging
- Ability to handle 3-5 simultaneous chats
- Dedicated laptop or desktop running Windows 10 or newer
- Willingness to install ModSquad security software and a 2FA app
- Access to a webcam or smartphone for clear photos
- Stable broadband internet connection with minimum speed of 25 Mbps
- At least 8 GB of RAM (more is always better!)
- Dual monitors are strongly recommended
Benefits:
- Work remotely
- Set your own schedule
- Pick your projects
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