Bilingual Customer Support, German/English – Music Streaming

Posted 69ds ago

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Job Description

Customer Support Representative for a leading global music streaming platform. Responsibilities include resolving customer inquiries and troubleshooting technical issues in German and English.

Responsibilities:

  • First point of contact for customers navigating the platform
  • Troubleshoot technical issues to ensure the best listening experience
  • Respond to customer inquiries via inbound messages in both German and English

Requirements:

  • Fluent in both German and English
  • Experience providing support through inbound messaging
  • Ability to handle 3-5 simultaneous chats
  • Dedicated laptop or desktop running Windows 10 or newer
  • Willingness to install ModSquad security software and a 2FA app
  • Access to a webcam or smartphone for clear photos
  • Stable broadband internet connection with minimum speed of 25 Mbps
  • At least 8 GB of RAM (more is always better!)
  • Dual monitors are strongly recommended

Benefits:

  • Work remotely
  • Set your own schedule
  • Pick your projects