Bilingual Dental Medical Virtual Assistant, English and Spanish Speaking
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Job Description
Bilingual virtual dental assistant supporting U.S. dental practices with scheduling, patient communication, and insurance verification. Managing pre-authorizations, treatment plans, billing, and dental records remotely.
Responsibilities:
- Manage inbound calls, emails, and patient inquiries in English and Spanish
- Schedule, reschedule, and confirm dental appointments
- Handle patient check-in and check-out processes
- Verify patient demographics, insurance eligibility, and dental benefits
- Review copays, deductibles, annual maximums, waiting periods, and coverage limitations
- Obtain and follow up on dental insurance pre-authorizations and pre-determinations
- Assist with treatment plan coordination and communicate insurance-related information to patients
- Process patient payments and follow up on outstanding balances
- Coordinate appointment reminders, recalls, and patient follow-ups
- Maintain accurate and up-to-date patient records and documentation
- Communicate with dentists, hygienists, dental assistants, insurance companies, and other dental staff
- Support dental claims and other insurance-related administrative processes
- Maintain patient confidentiality and comply with HIPAA requirements
- Provide general administrative and front-desk support for daily dental practice operations
Requirements:
- 3+ years of hands-on experience as a Dental Medical Virtual Assistant, Dental Front Desk Coordinator, Dental Administrative Assistant, or similar role in a U.S. dental practice
- Previous experience working remotely in a dental setting is required
- Fluent in English and Spanish, with strong verbal and written communication skills in both languages
- Strong knowledge of dental office workflows, terminology, scheduling, and patient coordination
- Hands-on dental insurance pre-authorization/pre-determination experience
- Strong experience with dental insurance verification, including eligibility, benefits, coverage requirements, deductibles, copays, and annual maximums
- Working knowledge of dental coding and CDT codes
- Understanding of dental procedures, treatment plans, and common dental terminology
- Basic understanding of dental X-rays and common types of dental radiographs and terminology
- Strong patient service and communication skills
- Excellent organizational skills with the ability to manage multiple tasks and priorities
- Proficiency with computers, electronic health/dental records, and dental practice management software
- Ability to work independently and maintain productivity in a fully remote environment
- HIPAA knowledge or certification is preferred
- Experience with Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, Curve Dental, or comparable dental practice management systems is highly preferred
- Experience with dental insurance claims and follow-up
- Experience with dental pre-authorizations and pre-determinations
- Experience with treatment plan coordination
- Experience with dental coding and CDT codes
- Understanding of dental X-rays and radiographic terminology
- Experience with insurance benefit breakdowns and verification
- Experience with patient billing, payment processing, and outstanding balance follow-up
- Experience communicating with U.S. dental insurance providers
- Previous remote dental practice experience
Benefits:
- Fully remote work arrangement
- Full-time and part-time work options
- 15–40 hours per week
- Flexible working hours dependent on client requirements
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