Medical Virtual Assistant – Patient Calls, Scheduling, Prior Authorizations
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Job Description
Medical Virtual Assistant handling patient calls, scheduling, and prior authorizations. Supporting a U.S. nephrology and internal medicine practice remotely from the Philippines.
Responsibilities:
- Answer and manage incoming patient calls promptly and professionally
- Respond to patient inquiries with a friendly, compassionate, and patient-focused approach
- Manage a high volume of incoming calls while balancing other responsibilities
- Maintain a daily log of patient names and submit the list to the client at the end of each workday
- Schedule and coordinate patient appointments
- Manage scheduling requests accurately and efficiently
- Support smooth patient communication and appointment coordination
- Process prior authorization requests
- Maintain accurate information and attention to detail when handling authorization-related tasks
- Assist with daily medical office administrative tasks as needed
- Support practice operations while maintaining patient confidentiality
- Use or learn NextGen EHR and Weave VoIP for relevant workflows
Requirements:
- Experience working with medical practice operations
- Ability to manage a high volume of incoming calls while multitasking efficiently
- Strong organizational skills and excellent attention to detail
- Excellent verbal and written communication skills
- Professional, friendly, and compassionate phone demeanor
- Familiarity with HIPAA compliance and patient confidentiality
- Reliable, dependable, and proactive, with the ability to work under minimal supervision
- Comfortable learning and using NextGen EHR and Weave VoIP systems
- Patient-focused approach to communication and administrative support
- Must speak and write English clearly and professionally
- Must have relevant work experience
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
- Must be available to attend video meetings with camera on when required
- Reliable laptop or desktop computer
- Stable high-speed internet connection (minimum 25 Mbps)
- Noise-canceling headset
- Working webcam for virtual meetings
- Quiet and professional work environment
- Preferred: previous experience in a healthcare or medical office setting
- Preferred: hands-on experience handling incoming patient calls and appointment scheduling
- Preferred: experience processing prior authorizations or supporting insurance-related workflows
- Preferred: familiarity with NextGen EHR, Weave VoIP, or similar healthcare systems
Benefits:
- Dedicated HR & Contractor Support Team
- Premium VPN Access (Optional)
- HIPAA & Cybersecurity Training + Certification (Provided)
- Top 1% VA Performance Training
- Client-Approved U.S. Holidays
- Client-Approved Paid or Unpaid Time Off (paid time off is optional and only if offered by the client)
- Access to Tools & Resources
- Optional Performance-Based Incentives, bonuses, or increased hours based on performance
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