Bilingual Disability Calculation Analyst
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Job Description
Bilingual analyst calculating disability benefits, overpayments, and recoveries for Manulife. Supporting Canadian plan members through contract interpretation and repayment negotiations.
Responsibilities:
- Calculate and code offsets and adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefits in Navigator
- Inform plan members of overpayment amounts with clear verbal and written explanations
- Follow up with plan members for reimbursement of overpayments
- Negotiate acceptable repayment plans when necessary
- Proceed with claim recoveries in Navigator
Requirements:
- Strong customer service focus and ability to be empathetic while delivering difficult messages
- Experience in disability benefit calculations
- Strong mathematical skills
- Proficiency in MS Office suite, including Outlook, Excel, and Word
- Ability to read and interpret group insurance contracts and apply their provisions
- Exceptional oral and written communication skills
- Capacity for constant learning from success and failure
- Openness to change and continuous improvement
- Bilingualism in English and French is required
- Experience with Navigator is an asset
Benefits:
- Incentive programs and incentive compensation tied to business and individual performance
- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
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