Bilingual Immigration Intake Coordinator – English, Spanish
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Job Description
Bilingual Intake Coordinator leading client intake and pre-consultation quality for Mangone Law Firm, a New Jersey immigration law firm. Managing Qleads, team standards, and process improvements remotely.
Responsibilities:
- Coordinate the Intake team, ensuring every Qlead is fully collected and logged in CampLegal within 24 hours
- Oversee deadline compliance and quality standards, reviewing the team's work and correcting deviations promptly
- Prepare and review actionable pre-consultation notes covering immigration status, documentation, qualifying factors, hardships, and relevant history
- Identify and propose process improvements
- Train the team and raise the overall standard of work
- Collaborate closely with the Client Intake team to ensure consistency from Qlead to active client
Requirements:
- Prior experience leading or coordinating a team, overseeing day-to-day work, deadline compliance, and the quality of information collected
- Proven experience collecting client information completely and accurately ahead of each consultation
- Strong attention to detail and sound judgment to review the team's work, catch errors or gaps, and identify areas for process improvement
- Excellent communication skills to give feedback and direction to the team and ensure clear, actionable pre-consultation notes
- Ability to work under pressure, managing multiple cases and people at once while maintaining a professional, resilient attitude
- Flexible schedule and willingness to work various shifts as needed
- English-Spanish bilingual ability, as stated in the role title
Benefits:
- Ongoing professional development to keep growing your skills and advancing your career
- A dynamic, challenging work environment where your talent will be recognized and rewarded
- The chance to make a meaningful difference — helping people achieve their dreams of a better life in the United States
- Paid Time Off after twelve months
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