Member Engagement Coordinator, Bilingual Spanish
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Job Description
Remote bilingual Spanish Member Engagement Coordinator for Senture, engaging members and scheduling free health evaluations. Making high-volume outbound calls while meeting sales and productivity goals.
Responsibilities:
- Make an average of 50 outbound calls per hour using an automated dialer system
- Offer, explain, and schedule free in-home or virtual health evaluations with licensed providers
- Handle approximately 85% outbound and 15% inbound calls
- Use pre-approved scripts for consistent and accurate member communication
- Explain the purpose and details of healthcare evaluation scheduling
- Overcome objections using effective rebuttals and guide prospects toward scheduling
- Utilize multiple systems to schedule providers for in-home or virtual evaluations
- Adjust, reschedule, or cancel appointments as requested
- Meet daily performance metrics for appointments, calls, handle time, and productivity
- Complete overtime when required based on business needs
- Participate in peer side-by-side coaching as needed
- Follow HIPAA guidelines to protect member privacy
- Report member complaints to supervisors immediately
Requirements:
- High School Diploma or equivalent
- Fluent in Spanish (read, write, and conversation)
- Bilingual in Spanish and English
- Desire to work in a results-driven outbound call center environment
- Strong sales aptitude with a focus on earning monthly incentives
- Motivated to achieve productivity goals with a strong work ethic
- Excellent communication skills; friendly and conversational with members
- Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality
- Proficiency in using multiple computer systems simultaneously
- Previous experience in high-volume back-to-back call centers and with auto-dialers is highly desirable
- Authorized to work in the United States
- Successful completion of pre-hire testing, background check, and drug screening
- If hired, provide two valid, in-date IDs and proof of education during onboarding
- Reliable cabled internet service with 20 Mbps upload, 5 Mbps download, and latency at or below 100 ms
- Satellite, cellular, hotspot, or Wi-Fi connection is not acceptable
- Quiet and secure workspace free of distractions
- Employees must provide their own workspace furniture
- Accountability for work schedules and compliance with security standards
Benefits:
- 2 weeks of paid, mandatory training
- All equipment provided
- Competitive benefits
- Paid time off (PTO)
- Growth and development opportunities
- Monthly incentive plan; top performers can earn up to $1045.00 in incentives
- Top ten MECs qualify for an additional $250
- Fully remote, work-from-home arrangement
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