Bilingual Medical Front Desk Specialist – Women's Wellness
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Job Description
Remote bilingual medical receptionist supporting a Miami-based women's wellness practice. Handling high-volume calls, patient scheduling, benefits verification, and prior authorizations.
Responsibilities:
- Answer and manage approximately 100 inbound calls per day via ConnectUC
- Schedule patient appointments
- Handle patient callbacks promptly and professionally
- Perform Verification of Benefits (VOB)
- Submit prior authorizations using AthenaHealth EMR
- Provide general front-desk administrative support
- Assist with patient inquiries
Requirements:
- Fully bilingual in English and Spanish (required)
- Prior experience as a medical receptionist
- Hands-on experience with Verification of Benefits (VOB)
- Hands-on prior authorization experience
- Familiarity with AthenaHealth EMR and ConnectUC (or similar VoIP phone systems) strongly preferred
- Excellent communication skills
- Strong multi-tasking abilities
- Commitment to maintaining phone coverage during operating hours
- Ability to work full-time, 40 hours per week, Monday through Friday, 8 am to 5 pm EST
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