Bilingual Clinical Care RPM, LVN
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Job Description
Bilingual LVN supporting remote patient monitoring, alerts, wellness assessments, and patient education at Nsight Health. Conducting high-volume calls and coordinating connected chronic care.
Responsibilities:
- Conduct 70–90 outbound phone calls per day to check in on patients and address health concerns
- Handle inbound phone calls and route appropriately based on clinical urgency
- Route non-clinical inbound calls to appropriate departments
- Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated
- Collaborate with providers to coordinate timely and effective patient care
- Perform monthly wellness assessments and comprehensive chart reviews
- Accurately document patient interactions in the clinical platform in real time
- Meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and protocol adherence
- Maintain compliance with company policies and applicable regulations
- Perform other duties as assigned
Requirements:
- Active LVN/LPN license required
- Proficient with computers, EMRs, and telehealth tools
- Strong communication and organizational skills
- Fluent in English and Spanish
- At least 1 year of nursing experience preferred; RPM, telehealth, or chronic care experience is a plus
- Minimum internet speed of 50 Mbps download / 10 Mbps upload
- Hardwired internet connection required
- Speed test submission required during the offer process
- Private, HIPAA-compliant workspace
- Must be available to work rotating holidays throughout the year
- Mandatory coverage of a minimum of two weekends per month
- Mandatory attendance for four weeks of training, Monday through Friday, 9:00 AM–6:00 PM Eastern Time
- Expected availability for rotating shifts, including listed Monday–Sunday schedules
Benefits:
- Bilingual Pay Allowance: 5%
- Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout
- Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals
- Evening Differential: +$1.50/hour for hours worked after 7:00 PM
- Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM
- Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday
- 11 Paid Company Holidays annually
- Paid Time Off (PTO)
- Medical, Dental, Vision, and supplemental insurance options
- 401(k) Plan with 3.5% Company Match
- Company-provided equipment
- 4-day work week structure consisting of 10-hour shifts
- Remote work from home
- Comprehensive four-week training program
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