Enrollment Specialist, Bilingual
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Job Description
Bilingual Enrollment Specialist connecting U.S. family caregivers with Ceresti Health’s dementia-care support program. Conducting empathetic outreach, education, enrollment, and follow-up remotely.
Responsibilities:
- Initiate outbound calls to eligible family caregivers
- Introduce Ceresti’s Caregiver Support Program
- Assess caregiver needs and readiness through thoughtful conversations
- Explain the program’s purpose, benefits, and expectations
- Guide caregivers toward informed enrollment decisions
- Secure caregiver agreement to enroll and guide next steps
- Document interactions, outcomes, and notes in Ceresti’s CRM and enrollment systems
- Manage assigned leads and follow-up queues
- Coordinate handoffs to coaches, operations, or support teams
- Maintain HIPAA and internal privacy compliance
- Participate in team huddles, training sessions, and performance reviews
- Share caregiver insights to improve scripts, workflows, and enrollment strategies
- Support continuous improvement related to caregiver experience and enrollment efficiency
- Meet performance expectations for call volume, contact rate, agreements, enrollments, conversion rates, documentation accuracy, CRM hygiene, and follow-up timeliness
Requirements:
- Fluency in English
- Eligibility to work in the U.S.
- Ability to work independently in a fully remote environment
- Comfort conducting frequent phone-based conversations
- Strong attention to detail and documentation accuracy
- Experience in enrollment, inside sales, outreach, or customer engagement roles (preferred)
- Familiarity with caregiving, healthcare, or dementia-related challenges (preferred)
- Experience using CRM systems to log calls, notes, and outcomes (preferred)
- Ability to adapt messaging based on caregiver emotional state and readiness (preferred)
- Experience working in HIPAA-compliant or regulated environments (preferred)
- Comfort learning and navigating new technology platforms; Mac/iOS preferred
- Empathetic, patient, and emotionally intelligent
- Confident, clear communication and ability to build trust quickly
- Results-oriented while maintaining caregiver dignity and respect
- Organized, reliable, and consistent with follow-up
- Resilience when handling rejection
- Ability to thrive in a fast-paced, evolving environment
- Ability to work Monday–Friday, with some flexibility and possible weekend availability during high-volume periods
Benefits:
- Health, dental, and vision insurance
- Paid time off (PTO)
- Fully remote work environment
- Mission-driven, collaborative team culture
- Ongoing training and professional development
- Opportunity to grow into senior enrollment, training, or operational roles
- Performance-based incentives
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