Bilingual Insurance Representative
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Job Description
Insurance Sales/Service Representative at General Motors Insurance, handling sales and service inquiries. Providing quotes, assisting with policy changes, and ensuring customer satisfaction in a remote role.
Responsibilities:
- Selling and/or servicing General Motors Insurance policies while ensuring compliance with company policies and procedures, state and federal laws.
- Provide quotes to customers and convert them to long-term General Motors Insurance customers.
- Assisting customers with their post-sales questions and policy changes via a variety of contact methods.
- Proactively partnering with internal business partners, team leaders, and managers to resolve complex customer issues.
- Expected to perform any tasks assigned as business needs require.
Requirements:
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures
- Must embrace company principles and demonstrate understanding of OnStar Insurance and GM Financial’s culture
- Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience
- Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills
- Strong analytical and problem solving skills with an action-oriented mindset
- Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution
- Proactively manage time while balancing assigned accounts/tasks with minimal supervision
- Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries
- Ability to type a minimum of 40 words per minute
- Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management
- Fluent in English and Spanish.
- Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date required.
- 0-2 years of customer service experience preferred
Benefits:
- Remote work options
- Potential growth opportunities
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