Bilingual Representative, English – Spanish Speaker
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Job Description
Customer-Related Services Bilingual Representative answering client inquiries and gathering necessary information. Responsible for managing leads and ensuring exceptional client experiences in a dynamic team environment.
Responsibilities:
- Answer incoming calls to gather and input relevant information regarding the client’s potential claim
- Gather details regarding Plaintiff information, Attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine the veracity of potential claims
- Enter all details and information into the case management system and create leads
- Assign all leads created to the Account Executives
- Provide the best caller experience to clients
- Perform other duties as assigned by Management
Requirements:
- Bilingual (Spanish-English) Speaking
- Minimum of 6 months of experience working as a Customer Service Representative in a Business Process Outsourcing (BPO) environment
- Strong computer (Excel/Word/PowerPoint) skills
- Willing to work on shifting schedules
- Keen to detail
- Excellent data entry and typing skills
- Meet the typing requirement of 40 WPM
- Strong time management
- Adaptability and accountability
- Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice
- Ability to prioritize workload and multitask in a fast-paced environment
Benefits:
- Monthly Company Bonus Program
- Paid Vacation Leave
- Holiday Bonus
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