Bilingual Patient Access Liaison
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Job Description
Bilingual Patient Access Liaison providing reimbursement and non-medical educational support to patients in the U.S. Collaborating with HCP staff and caregivers while optimizing therapy adherence.
Responsibilities:
- Support patients with accessing treatment by educating the patient & office staff about payer access & insurance processes, including specific payer requirements for authorization.
- Assist patients & office staff with finding sites of care options closer to their home and options for home dosing.
- Ability to navigate office and SOC staff to identify the appropriate personnel who support the patient with coverage and access needs.
- Provide education on affordability assistance options including copay assistance, patient assistance programs (PAP), and other alternative options.
- Provide non-medical, educational support including what to expect when initiating therapy.
- Prepare patients and help coordinate the next appointment and treatment.
- Develop trusted relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections.
- Follow a planned educational and support program to support patients on therapy to optimize adherence to the prescribed therapy.
- Provide proactive education to large centers, community prescribers and sites of care, product procurement options and associated billing and coding requirements for product and professional services.
- Work compliantly within the Krystal patient CRM/Workflow system to document case progress, complete assigned tasks, and overall case management functions with PAL responsibilities.
- Other duties as assigned
Requirements:
- BS/BA degree required
- 5+ years of experience (Field-Based Preferred) in patient services, field reimbursement, biopharma sales or account management required with a minimum of 1 year working directly with patients/families providing education and access support.
- Bilingual in both English and Spanish.
- Scientific background and ability to learn product and disease information.
- Orphan or Rare disease experience working directly with patients/caregivers.
- Familiarity with HIPAA guidelines and FDA regulations.
- Ability to travel between 30%-50%.
- Ability to handle difficult patient cases and resolve hurdles.
- Ability to work in team environment and manage communication and provide appropriate leadership with internal team members, specialty pharmacy partners, and field sales.
- Ability to respond immediately, when necessary (within 24 hours), to prevent lapses in treatment.
- Previous experience with Patient Journey Navigator (PJN) preferred for patient services and case management workflow preferred.
Benefits:
- Equity / Stock Options
- Medical and Prescription Drug Coverage
- Dental and Vision Insurance
- Short and Long-Term Disability Insurance
- 401(k) With Company Match
- Paid Holidays
- Paid Time Off
- Flexible Spending Accounts (Health Care & Dependent Care)
- Employee Assistance Program & Benefits Concierge App
- AD&D and Life Insurance
- Wellness Rewards Program
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