Bilingual Certified Medical Assistant – English/Spanish
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Job Description
Certified Medical Assistant supporting Twin Health’s AI-powered metabolic care program. Handling member onboarding, intake, scheduling, documentation, and care-management administration remotely in the USA.
Responsibilities:
- Work across practice areas including Intake, Member Enrollment, and Member Program Activation
- Capture, enter, and confirm health profile information for virtual onboarding and visits
- Collect and maintain accurate member health information while upholding HIPAA compliance
- Conduct new-member phone call visits using scripts and complete documentation
- Engage members about Twin Health in partnership with the Enrollment team
- Coordinate scheduling and ensure accuracy of scheduled member visits
- Provide administrative support for care management activities and team projects
- Complete medication requests, tasking actions, lab reminders and scheduling, prior authorizations, and non-clinical triage
- Use EMR tools/platforms, portal messages, phone calls, faxes, and letters
- Assist RNs with onboarding tasks
- Participate in team huddles, care management planning, operations meetings, and continuous process improvement
- Perform follow-up calls to members and primary care providers
- Support clinical operations through team workqueues and daily task assignments
- Work under general supervision of the Team Leader and/or Registered Nurse Ops Manager
- Complete other assigned duties, including updating policies and procedures and learning new technology
Requirements:
- National Certification in Medical Assisting
- Strong written and verbal communication skills
- 2+ years of college
- 5+ years of experience in a healthcare setting working with clinicians
- Three-five years of healthcare experience as a Medical Assistant, Certified Medical Assistant, Health Unit Coordinator, or similar
- Experience with electronic health records and platforms
- Experience using audio/visual technology or video conferencing platforms
- Knowledge of healthcare practices and medical vocabulary
- Knowledge of patient intake, medical information capture, and medication reconciliation
- Access to high-speed internet and phone lines
- Bilingual, fluent in Spanish preferred
Benefits:
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
- 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family
- Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
- High level of flexibility
- Remote and accomplished global team
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