Bilingual Virtual Dental Receptionist

Posted 1ds ago

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Job Description

Bilingual Virtual Dental Receptionist managing patient calls and appointments for dental practice. Ensuring efficient patient communication and excellent customer service in a remote setting.

Responsibilities:

  • Answer inbound patient calls professionally in both English and Spanish.
  • Respond to patient inquiries with empathy and excellent customer service.
  • Coordinate communication between patients, providers, and office staff.
  • Schedule, confirm, reschedule, and manage patient appointments.
  • Verify dental insurance eligibility and benefits.
  • Maintain accurate patient records within Dentrix Ascend.
  • Perform general administrative and front-office duties as assigned.

Requirements:

  • Fluent in both English and Spanish (spoken and written).
  • Minimum 2 years of experience in a dental front-office, dental receptionist, or dental administrative role.
  • Hands-on experience using Dentrix Ascend (required).
  • Experience with dental scheduling, patient coordination, and insurance verification.
  • Excellent verbal and written communication skills.
  • Strong customer service, organizational, and multitasking abilities.
  • Ability to work independently in a remote environment.

Benefits:

  • Bilingual (English and Spanish) support
  • 40 hours per week aligned with U.S. business hours
  • Independent contractor role