Bilingual Spanish Customer Service Representative
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Job Description
Bilingual Spanish customer service representative supporting consumers through phone, chat, email, SMS, and video. Handling inquiries, records, troubleshooting, and retention for ACC Premiere.
Responsibilities:
- Handle customer inquiries and complaints in both English and Spanish
- Document and update customer records based on interactions
- Increase customer retention by implementing creative problem-solving skills
- Handle numerous customer inquiries promptly, accurately, and efficiently
- Provide customer service via phone, social media, live chat, email, SMS, and video platforms
- Complete product training on clients' products, ingredients, applications, and adverse effects
- Complete systems training on CRM and ACD tools
- Participate in remote training via Zoom
Requirements:
- Minimum of 2 years customer service experience in a call center environment
- Positive and professional demeanor
- Excellent written and verbal communication skills in English and Spanish
- Minimum HS diploma; college preferred
- Experience with diagnosing and troubleshooting
- Experience supporting consumer products and/or services
- 100% attendance
- Bilingual in Spanish and English
Benefits:
- Equipment provided
- Paid training
- Remote work
- Promotion opportunities from within
- Employee-centric work environment
- Product training
- Systems training
- Remote training via Zoom
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