Bilingual Student Advisor – PST Time Zone Required
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Job Description
Bilingual Student Advisor providing exceptional customer service and support in a fast-paced environment. Engaging with students and resolving inquiries with empathy and efficiency.
Responsibilities:
- Provide exceptional customer service by actively listening, empathizing, and responding to customers’ needs.
- Build rapport by communicating with warmth, clarity, and confidence.
- Manage all assigned cases, aiming to shorten response times and minimize learner effort.
- Document all interactions thoroughly and accurately across multiple systems.
- Advocate for customers by addressing concerns thoroughly and guiding them through next steps.
Requirements:
- 1-2 Years Experience in Customer Service
- Bilingual – Fluently Speak, Read, and Write in Spanish/English
- Availability to work from Monday to Friday between the hours of 8:30AM and 5:00PM PST
- You will need a quiet, distraction-free workspace with reliable internet access.
- Customer support experience in a fast-paced environment.
- Ability to multitask across various platforms and tools while providing assistance.
Benefits:
- Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process.
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