Bilingual Patient Access Specialist
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Job Description
Bilingual Patient Access Specialist providing healthcare support. Handling high volumes of patient calls and scheduling appointments for a healthcare organization.
Responsibilities:
- Answer a high volume of calls a day using a multi-line phone. (80+ calls/day)
- Schedule appointments for multiple clinical sites according to client-specific protocols.
- Gather & input patient demographic and insurance information into the practice management system.
- Report complex clinical issues to the appropriate supervisor/client partner.
- Document call activity, outcomes, and other notes as needed in the client system.
- Work collaboratively with colleagues to meet the goals and objectives of the department.
- Assist callers and navigate them to the appropriate resources.
- Must meet all attendance and performance standards.
Requirements:
- Bilingual in English/Spanish
- Must be able to read, write and speak Spanish fluently
- 1 year of experience in healthcare patient service
- 1 year of experience handling a high volume of inbound calls
- Experience using an EMR and scheduling software
- Excellent communication skills over the phone
- Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)
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