Bilingual LPN, Care Navigator
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Job Description
Bilingual LPN providing patient support in chronic care management for a healthcare technology company. Engaging patients via phone consultations and empowering them in managing chronic conditions.
Responsibilities:
- Complete phone consultations with patients enrolled in care management and/or remote patient monitoring programs, providing support and education about their chronic conditions.
- Educate patients about their health conditions and empower them with lifestyle and behavior strategies to actively manage their chronic conditions.
- Assist patients to set and reach goals in line with their provider-approved care plans.
- Maintain accurate and up-to-date patient records, ensuring all interactions and care plans are documented per protocol.
- Address patient concerns and barriers to care, working to find practical solutions to improve patient adherence and outcomes.
- Provide clear, compassionate, and effective communication to patients.
- Participate in training sessions, team meetings, and quality improvement initiatives to enhance the care navigation process and patient experience.
- Respond to remotely transmitted patient data such as blood pressure, blood glucose, weight, and pulse oximetry according to approved partner workflows.
Requirements:
- A current, valid, and in good standing Multistate/Compact Nursing License (LPN/LVN)
- 3+ years of experience in primary care practice, cardiology, internal medicine, home care, or chronic care management/remote patient monitoring
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Proficiency in using electronic health records (EHR) and care management software
- Ability to work independently and as part of a team
- Empathy and a patient-centered approach to care.
Benefits:
- Competitive salary and benefits package
- Opportunity for professional growth and development
- Collaborative and inclusive work environment
- Meaningful work that makes a positive impact on healthcare accessibility and outcome
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