Bilingual Virtual Mortgage Retention, French, English
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Bilingual advisor at BMO providing expert advice on mortgage renewal and financing needs. Fulfilling sales and service activities while ensuring customer satisfaction and business objectives.
Responsibilities:
- Proactively provides expert advice on mortgage renewal/financing needs
- Fulfills sales and service activities for customers by following approved procedures
- Identifies and makes referrals to other business groups
- Drives the sales process for inbound and outbound customer contacts upon mortgage renewal
- Negotiates home financing pricing ensuring customers feel valued
- Handles customer contacts in a professional manner
- Collaborates with internal and external stakeholders to deliver on business objectives
- Escalates complex or unresolved customer situations to managers as required
- Performs documentation to ensure customer requests are accurately processed
Requirements:
- Between 2 - 3 years of relevant experience and/or certification in related field
- Knowledge of personal lending and home financing products
- Knowledge of competitive marketplace and trends in product offerings
- Knowledge of contact centre operational processes and policies
- Knowledge of call centre technology, processes and metrics
- Verbal & written communication skills in both French and English
- Organization skills
- Collaboration & team skills
- Analytical and problem solving skills
Benefits:
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance-based incentives
- Discretionary bonuses
Similar Jobs
Bilingual EVV Coordinator
EVV Coordinator ensuring accurate tracking and verification of care delivery to individuals with disabilities. Supporting compliance with technological verification systems and effective communication with care providers.
Bilingual Eligibility Specialist
Eligibility Specialist advocating for patients in the healthcare system. Helping them access financial assistance for medical care through application guidance.
Bilingual Patient Access Specialist
Bilingual Patient Access Specialist providing healthcare support. Handling high volumes of patient calls and scheduling appointments for a healthcare organization.
Partner Support Coordinator – Bilingual
Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real-time assistance and strong customer relations skills.
Care Manager 1, Bilingual – English & Spanish
Care Manager providing empathetic support to families navigating challenges after loss. Engaging in omnichannel communication while documenting processes and collaborating with the Care Team.
Certified Medical Assistant, Full Time – Bilingual Preferred
Certified Medical Assistant conducting Medicare Annual Wellness Visit pre-screenings over the phone for Welltality. Ideal for candidates who thrive in structured, phone-based environments with a focus on patient care.
Bilingual Representative, English – Spanish Speaker
Customer-Related Services Bilingual Representative answering client inquiries and gathering necessary information. Responsible for managing leads and ensuring exceptional client experiences in a dynamic team environment.
Bilingual LPN, Care Navigator
Bilingual LPN providing patient support in chronic care management for a healthcare technology company. Engaging patients via phone consultations and empowering them in managing chronic conditions.
Telehealth Scribe, Bilingual Spanish
Remote Telehealth Scribe assisting providers with patient documentation and care management via telehealth interactions. Role emphasizes technology use and team collaboration in healthcare delivery.
Associate, Everyday Banking – Bilingual, Mandarin/Cantonese
BMO Associate advising customers on credit and lending strategies while managing service activities in a contact centre environment. Conducting sales activities and providing insights on personal banking products.
Patient Engagement Specialist, Bilingual Spanish
Patient Engagement Specialist responsible for new patient acquisition at HarmonyCares, a leading provider of in-home primary care services. Engage eligible patients and facilitate scheduling of appointments.
Bilingual Client Intake Specialist – Remote Success Coordinator, English/Spanish
Bilingual Client Intake Specialist providing support in English and Spanish for U.S.-based clients. Handling inquiries, data entry, and scheduling while working remotely from Mexico.
Bilingual Psychiatric Nurse Practitioner
Bilingual Psychiatric Nurse Practitioner providing remote psychiatric and substance use disorder treatment. Services provided through telemedicine to patients across the US with a focus on equitable care.
Bilingual Nurse Case Manager – French/English
Bilingual Nurse Case Manager at McKesson coordinating patient care and education for specialty therapies. Supporting adherence through direct clinic and home interactions, ensuring smooth access to treatment.
Clinical Psychologist – Bilingual, Licensed in Texas, Geriatric, Virtual
Bilingual Clinical Psychologist providing telehealth services for older adults. Focused on evidence-based psychotherapy and flexible scheduling.
Clinical Psychologist – Bilingual, Licensed in Maryland, Geriatric, Virtual
Clinical Psychologist providing geriatric telehealth therapy for Sailor Health. Join a mission-driven team transforming senior mental health care with unparalleled flexibility and support.
Clinical Psychologist – Licensed, Bilingual, Geriatric, Virtual
Bilingual Clinical Psychologist providing telehealth therapy for older adults at Sailor Health. Focus on providing compassionate care while managing flexible scheduling and minimal admin work.
Part Time Registered Dietitian, Bilingual Spanish Preferred
Registered Dietitian providing remote nutrition counseling for patients in a medically tailored meal program. Ongoing contract with flexible hours and full training provided.
Consultant, Bilingual English & Spanish – Supply Planning
Consultant (Bilingual English & Spanish) in Supply Planning at Coca-Cola managing supply chain operations. Analyze data to support decision-making and implement risk management strategies.
Client Editor, Bilingual French/English
Client Editor at Cision working to ensure effective distribution of client press releases. Providing support and recommendations based on clients' engagement and communication needs.