Billing Operations Manager
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Job Description
Billing Operations Manager leading invoicing and financial reconciliations for Crunchafi's billing operations. Overseeing offshore teams and complex billing processes in a dynamic, collaborative environment.
Responsibilities:
- Own day-to-day billing operations, ensuring accuracy, timeliness, and scalability
- Establish and maintain reliable, repeatable processes that drive consistency across billing cycles
- Manage and optimize billing workflows in Zone Billing within NetSuite, including subscription structures, billing schedules, and pricing configurations
- Maintain, configure, and continuously improve NetSuite and Zone Billing to support new products, pricing models, and renewal motions, with a focus on automation and scalability
- Perform and oversee complex reconciliations across systems, ensuring data integrity
- Lead and manage a team of offshore billing specialists, setting clear expectations, monitoring performance, and ensuring high-quality output
- Create documentation, SOPs, and QA processes to support a distributed team and minimize errors
- Partner cross-functionally with Finance, Revenue, and Engineering to resolve discrepancies and improve processes
- Analyze large datasets to identify trends, issues, and opportunities for optimization
- Partner with Accounting on month-end and quarter-end close, owning the billing-side inputs to revenue recognition, deferred revenue, and AR
Requirements:
- Significant hands-on billing and billing operations experience, ideally in a B2B SaaS or subscription-based environment
- Strong experience with NetSuite and Zone Billing
- Excel power user; comfortable with advanced formulas, lookups, pivot tables, and large data sets; can build and audit complex workbooks with confidence
- Proven track record of leading complex reconciliations across systems and resolving messy, multi-source discrepancies
- Strong systems mindset; quick to learn new tools, map data flows, and identify root causes rather than treating symptoms
- Comfortable processing and analyzing large data sets; able to translate raw data into clear, defensible answers
- Experience managing or closely coordinating with offshore teams; sets clear expectations and holds a high-quality bar
- Reliable, consistent, and detail-oriented; people trust your numbers and your follow-through
- Strong communicator who can work cross-functionally with Finance, Sales, CS, and Engineering
- Experience working in a fast-paced, high growth environment
Benefits:
- Remote work-from-home environment
- Competitive salary
- Health, dental and vision insurance plans
- Flexible time off
- 401K retirement savings plans for US-based employees, with 3% employer match
- Incentive Equity Plan
- Professional development opportunities
- Dynamic and collaborative work environment with opportunities for growth
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