Senior Billing Analyst
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Job Description
Senior Billing Analyst optimizing billing, contracts, and revenue processes for ServiceTitan’s SaaS products. Supporting audits, automation, reconciliations, and enterprise customer billing.
Responsibilities:
- Manage and optimize end-to-end billing operations
- Support recurring automated customer billing and complex manual invoicing
- Ensure accurate pricing, usage calculations, and delivery schedules
- Partner with Deal Desk, Sales, Legal, Revenue Operations, Onboarding, Support, Success, and AR/Collections
- Manage client accounts, set up billing, track contract data, and address customer billing issues
- Review contract terms and Salesforce data for billing accuracy before signing
- Resolve billing disputes and issue approved credit/debit memos
- Accelerate cash collection on past-due accounts
- Act as an escalation point and conduct root-cause analysis for recurring discrepancies
- Support escalations and reconciliations
- Assist with month-end close and partner with Revenue Accounting on US GAAP revenue recognition
- Maintain documentation and audit trails for internal and external financial audits
- Identify workflow gaps and operational bottlenecks
- Lead automation and billing infrastructure scaling initiatives
- Participate in billing software UAT, billing system implementations, and system rule updates
- Lead efforts to streamline billing processes across entities
- Assist with billing-related reporting and ad hoc analysis
Requirements:
- Bachelor’s Degree in Accounting, Finance, Business Administration, or equivalent experience
- 4-6+ years of billing, accounts receivable, or billing-operations experience
- Preferably experience in a B2B SaaS, tech, or high-volume environment
- Deep understanding of contract management, order-to-cash processes, sales tax, basic revenue recognition (ASC 606), and accounts receivable principles
- Proficiency with Microsoft Excel
- Experience with Salesforce is a plus
- Ability to meet deadlines and multitask in a fast-paced environment
- Strong written and oral communication skills
- Detail-oriented
- Ability to work cooperatively and collaboratively with employees, management, and external agencies
Benefits:
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding program
- Leadership training
- Programs and events
- Bonusly rewards
- Peer-nominated awards
- Company-paid medical, dental, and vision insurance
- 100% employer-paid options and 90% coverage for dependents
- FSA and HSA
- 401k match
- Telehealth options, including One Medical memberships
- Parental leave and support
- Up to $20k in fertility services, including IUI and IVF
- Surrogacy and adoption reimbursement
- On-demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
- Annual bonus
- Equity
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