Billing Specialist
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Job Description
Billing Specialist managing denials, accounts receivable, payments, and insurance questions for Blackbird Health’s pediatric mental health services. Supporting children and families through accurate, compassionate billing.
Responsibilities:
- Manage insurance Accounts Receivable (A/R) under the direction of the Senior Manager of RCM
- Serve as a key point of contact for patients and families navigating billing or insurance questions
- Resolve insurance claim denials and work with insurance providers, payers, and third parties to ensure timely and accurate reimbursement
- Investigate claim denials via insurance portals to resubmit clean claims or draft formal appeals
- Contact patients and families via phone, email, and patient engagement platforms to update insurance or payment details, set up payment plans, and answer billing inquiries
- Process credit card payments and insurance and patient refunds
- Ensure patient responsibility is accurately reflected on invoices
- Partner with clinicians and internal teams to resolve billing issues related to patient payments or insurance coverage
Requirements:
- Outstanding communication skills with a strong focus on customer service and patient advocacy
- A collaborative mindset with a desire to work in a supportive, collegial, and cooperative environment
- Resourceful and proactive with strong initiative, problem-solving skills, and good judgment
- Open to professional feedback with the flexibility to adapt in a dynamic, growing organization
- High integrity and dedication to maintaining confidentiality in accordance with HIPAA guidelines
- 2–4 years of healthcare billing experience working with insurance companies and EHR/PM systems (e.g., AthenaHealth, Epic, eClinicalWorks)
- 1–3 years of experience in a customer service setting
- In-depth knowledge of medical billing procedures, CPT/ICD-10 coding, and insurance terminology
- Demonstrated ability to maintain strict HIPAA compliance and patient confidentiality
Benefits:
- Comprehensive medical, dental, and vision coverage available on day 1 of employment
- 401(k) with company match
- Employer-paid life insurance coverage
- Generous paid time off (PTO)
- Excellent administrative support and opportunities for long-term career growth
- Supportive work culture made up of intelligent, humble, compassionate, and hardworking colleagues
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