Bodily Injury Claims Adjuster, Rideshare
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Job Description
Rideshare Claims Adjuster managing bodily injury claims for rideshare incidents. Collaborating with stakeholders to deliver compliant claim resolutions while assessing liability and negotiating settlements.
Responsibilities:
- Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
- Manage an inventory of litigated and non-litigated cases
- Analyze and review auto insurance claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim, and negotiating and settling claims with opposing parties or their insurance providers
- Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
- Manage both non-litigation and litigation cases related to auto claims disputes, communicate with involved parties, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders
- Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry
- Review legal documents and ensuring compliance with initial suit-handling plan of action
- Serve as corporate representative for discovery review and depositions, and appearing as Corporate Representative at depositions and trials when needed
- Analyze policy language and reaching appropriate coverage decisions, drafting coverage correspondence, and proactively managing non-litigated and litigated claim files from inception to closure
- Direct and control the activities and costs of outside vendors including defense counsel and coverage counsel, experts and independent adjusters
- Maintain adjuster licenses and continuing education requirements
Requirements:
- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- Rideshare/TNC/Livery experience required.
- Minimum of 3 years of experience on point and concentrated in rideshare claims adjusting, ideally with: commercial auto exposures, both attorney-represented and unrepresented claims, third-party bodily injury, including catastrophic losses, UM/UIM bodily injury, litigation experience.
- PIP a plus, but not required.
- Have active adjuster license(s) and be willing to obtain all licenses within 60 days, including completing state-required testing.
- Knowledge of state regulations, policy provisions, and standard operating procedures.
- Willingness to travel for clients and claims need.
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want.
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