Branch Services Support Specialist
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Job Description
Branch Services Support Specialist optimizing SharePoint site resources for Border States. Collaborating with cross-functional teams to improve usability and content access.
Responsibilities:
- Maintains and administers the Branch Self Service (BSS) SharePoint site, including structure, navigation, permissions (as applicable), and overall content governance.
- Refreshes and publishes updated site content on a regular cadence to ensure resources are accurate, relevant, and easy for branches to find and use.
- Continuously identifies opportunities to expand the BSS site (new pages, tools, templates, FAQs, and training resources) based on branch needs and service strategy.
- Develops and maintains an intake process to capture ideas and requests; evaluates, prioritizes, and converts ideas into clear deliverables.
- Leads branch service-related projects from discovery through launch, including scope, timeline, stakeholder alignment, content development, testing, and change management.
- Interviews stakeholders and analyze qualitative and quantitative data (usage metrics, feedback, search terms, adoption trends) to improve site design, content, and usability.
- Drives progress toward go-live milestones, ensuring next pages and enhancements are ready, reviewed, and approved for release.
- Partners closely with project team members and stakeholders to keep work on track, remove blockers, communicate status, and ensure timely completion of deliverables.
- Updates SharePoint sites and linked resources as new tools, training, and materials are created; ensures version control and content accuracy.
- Supports the development and rollout of standardized branch processes for asset management, including staging and storage workflows, to improve consistency, accuracy, and adoption across locations.
Requirements:
- Bachelor’s degree in business, communications, supply chain, information systems, or related field; or equivalent combination of education and experience.
- 3+ years of experience in operations support, project coordination/management, knowledge management, communications, or similar role preferred.
- Demonstrated experience building or maintaining SharePoint sites and publishing clear, organized content preferred.
- Strong writing, editing, and information-organization skills.
- Ability to gather requirements, translate needs into solutions, and manage multiple priorities and deadlines.
- Proficiency with Microsoft 365 tools (SharePoint, Teams, Outlook, PowerPoint, Excel).
Benefits:
- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time and more!
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