Building Automation Systems Project Manager
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Job Description
Building Automation Systems Project & Service Ticket Manager managing projects and service requests for Smart Tech Contracting. Ensuring quality project execution and customer satisfaction in a remote environment.
Responsibilities:
- Manage small‐scale Building Automation System (BAS) projects initiated by Service or Program Managers.
- Coordinate project timelines, deliverables, and resource allocation.
- Ensure projects are completed on time, within budget, and meet STC quality standards.
- Communicate project updates with internal teams and clients.
- Receive, log, and manage incoming service calls in the service ticket software.
- Assign tickets to the appropriate technicians and monitor progress through completion.
- Ensure all service tickets are accurately documented with scope, resolution, and client feedback.
- Maintain a clean and organized service database, ensuring data integrity and up-to-date records.
- Maintain a centralized log of all project opportunities presented by Program Managers and Service leadership.
- Provide weekly reporting on project and opportunity status to the Service Manager.
- Act as a liaison between clients, Service Technicians, and Program Managers to ensure clear communication and efficient issue resolution.
- Support the Service Manager with scheduling, follow-ups, and reporting needs.
- Provide innovative ideas to improve client efficiency, system performance, and Smart Tech Contracting service delivery.
Requirements:
- Knowledge of project management software including MS Project and Procore
- Knowledge of the importance of the Method of Procedure (MOP) process and work notifications
- Skilled at producing drawings and visual aids using AutoCAD and / or Revit
- Knowledge of DDC and PLC platforms including Tridium Niagara, Distech, Honeywell and Allen Bradley
- Knowledge of contracts / subcontracts and review process
- Knowledge of BAS, EPMS, ICT and role in overall construction projects
- Knowledge of industry trends, project management and construction management procedures and best practices
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods and coordination of people and resources.
- Knowledge of materials, methods and the tools involved in the construction mission critical, commercial buildings, or other structures.
- Skilled at using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams), along with exceptional organizational skills for file management.
- Skilled in completing assignments accurately and with attention to detail.
- Ability to leverage AI and emerging technologies to streamline workflows, optimize operational processes, and contribute to company-wide innovation
- Ability to work successfully in a remote environment thru effective communication and organizational skills, self-motivation, proactiveness and resourcefulness in a distraction free workspace.
- Ability to identify and analyze complex problems, evaluate alternatives, and implement effective solutions.
- Ability to follow company and site safety requirements.
- Ability to analyze and prepare documents, reports, and correspondence.
- Ability to communicate effectively in both oral and written form (technical and non-technical information)
- Ability to communicate effectively directly with clients and at times serve as primary point of client contact.
- Ability to work successfully as a member of a team and independently with little supervision.
- Ability to work under pressure and meet close deadlines.
- Ability to effectively plan and delegate the work of others.
- Ability to achieve certification for NFPA70E and / or OSHA training as / if required.
- Organizational skills, with the ability to manage multiple tasks simultaneously.
Benefits:
- Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
- Dental and vision plans
- Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
- 401k with company match and self-directed brokerage account option
- PTO including additional paid time off during the last week of the year
- Company paid life insurance coverage for employees and their eligible dependents
- Short and long-term disability, AD&D coverage
- Professional development opportunities, tuition reimbursement and professional licensing assistance
- Paid parental leave after one year of employment
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