Business Analyst, Creatio
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Job Description
Business Analyst focusing on CRM solutions for AI and automation consulting. Collaborating with teams and clients to enhance customer success and operational efficiency.
Responsibilities:
- Gather and document business and functional requirements from stakeholders
- Translate requirements into clear user stories, epics, and acceptance criteria
- Analyze customer data and usage to identify insights and improvement opportunities
- Map and optimize business processes and customer workflows
- Model and support implementation of process automation
- Collaborate with technical teams to deliver CRM solutions and customizations
- Configure and customize solutions using no-code / low-code tools
- Validate system designs and implementations against business requirements
- Engage with clients to support adoption and resolve delivery challenges
- Lead or support client training and onboarding
- Operate within an agile delivery model and participate in sprint activities
Requirements:
- Bachelor’s degree in Business, IT, or related field; certifications in CRM platforms or customer success management are a plus.
- 3-5 years of experience as a Business Analyst, with a focus on customer success and CRM solutions.
- Strong understanding of Customer Success principles and CRM systems with a strong preference for Creatio.
- Proven ability to work with cross-functional teams to deliver customer-driven solutions and improve overall business processes.
- Strong communication and interpersonal skills to work with both technical teams and business stakeholders.
- Enterprise client experience
- Experience with data analysis, reporting tools, and presenting insights to drive business decisions.
- Ability to manage multiple projects and prioritize tasks effectively.
- Strong analytical skills to drive customer success outcomes.
- Experience in process mapping and identifying areas for improvement.
- Excellent written and verbal communication skills for diverse audiences.
- Problem-solving abilities with a focus on customer-centric solutions.
- Strong project management skills with attention to deadlines and quality.
- A customer-first mindset to align solutions with business goals.
- Technical acumen with knowledge of low-code platforms and system integrations.
- Meticulous attention to detail in documentation and solution delivery.
- Experience with Jira or Dev ops.
Benefits:
- Competitive salary
- Flexible work environment
- Professional development opportunities
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