Business Consultant
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Job Description
Business Consultant optimizing global Sales Operations processes with a focus on CRM solutions and data-driven sales operations. Collaborating across departments to improve efficiency and pipeline accuracy.
Responsibilities:
- Capture, analyze, and document business requirements across sales, marketing, and customer master data processes
- Advise stakeholders on CRM best practices and process optimization within Microsoft Dynamics 365 Sales
- Translate business needs into clear functional and technical specifications
- Define and execute test cases, UAT scenarios, and acceptance criteria
- Support global rollout, adoption, and continuous improvement of CRM and sales workflows
- Partner with sales leadership to enhance pipeline transparency and forecast accuracy
- Contribute to training, communication, and change management activities
- Maintain high-quality documentation in line with governance standards
Requirements:
- Bachelor’s or Master’s degree in Business Administration, Business Informatics, or a related field
- 5+ years of experience in business consulting, sales operations, or CRM implementations in a global environment
- Strong hands-on knowledge of Microsoft Dynamics 365 Sales (or a comparable CRM)
- Solid understanding of sales processes, forecasting, pipeline management, and account planning
- Experience with requirements management, process design, and UAT
- Analytical mindset with the ability to bridge business and technical perspectives
- Strong communication and stakeholder management skills in international, cross-functional settings
- Fluent English is required; German is a plus
Benefits:
- Professional development opportunities
- Remote work options
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