Technical PS Consultant
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Job Description
Professional Services Consultant responsible for driving customer success and effective Barista platform implementations. Collaborates with customers on requirements and guides deployment for optimal experience.
Responsibilities:
- Drive customer success through the successful delivery of Barista implementations
- Partner with customers to translate business requirements into practical solutions
- Guide deployment activities and help deliver a strong employee experience through effective use of the Barista platform
- Responsible for the design, configuration, testing, and support of Barista solutions, including third party integrations and related implementation components
- Work closely with customers and internal teams to ensure solutions are delivered accurately, efficiently, and in alignment with project scope and best practices
- Lead customers through the setup, configuration, and implementation of Barista with third party applications
- Configure REST based APIs
- Setup and implement SSO and related authentication components
- Contribute to improvements in implementation procedures, standards, and documentation
- Partner with customers and Customer Success teams to enhance the overall employee experience
- Partner with product and engineering teams by sharing implementation feedback and field discovered needs
- Conduct product demonstrations and support proof of concept delivery
Requirements:
- 3 to 5 years of experience in a technical consulting or customer success role strongly preferred
- Experience in customer facing roles across enterprise pre sales or delivery
- Hands on experience with enterprise ITSM platforms such as ServiceNow, Ivanti, Jira, and similar tools
- Ability to rapidly embrace and learn new AI/ML/NLP technologies
- ITSM or HR domain knowledge and familiarity with industry best practices
- Familiarity with agentic AI and its practical applications
- A solid foundational understanding of cloud applications, ITSM, ITIL, and CMDB concepts
- Experience in one or more scripting languages, including Python, Perl, Unix shell, or Windows shell
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