Technical PS Consultant
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Job Description
Professional Services Consultant ensuring successful implementations of Barista solutions. Partnering with customers to translate requirements into practical solutions and improve employee experience.
Responsibilities:
- Drive customer success through the successful delivery of Barista implementations
- Partner with customers to translate business requirements into practical solutions
- Guide deployment activities
- Help deliver a strong employee experience through effective use of the Barista platform
- Responsible for the design, configuration, testing, and support of Barista solutions, including third party integrations and related implementation components
- Work closely with customers and internal teams to ensure solutions are delivered accurately, efficiently, and in alignment with project scope and best practices
Requirements:
- Experience in customer facing roles across enterprise pre sales or delivery
- Hands on experience with enterprise ITSM platforms such as ServiceNow, Ivanti, Jira, and similar tools
- 3 to 5 years of experience in a technical consulting or customer success role strongly preferred
- Ability to rapidly embrace and learn new AI/ML/NLP technologies
- ITSM or HR domain knowledge and familiarity with industry best practices
- Familiarity with agentic AI and its practical applications
- A solid foundational understanding of cloud applications, ITSM, ITIL, and CMDB concepts
- Experience in one or more scripting languages, including Python, Perl, Unix shell, or Windows shell
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