Business Technical System Analyst – Physician Services, Enterprise Contact Center
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Job Description
Business Technical System Analyst providing IT system analysis and technology optimization for healthcare services. Assisting in business processes and maintaining thorough understanding of systems requirements.
Responsibilities:
- Plays a key role in strategizing, developing and implementing long-term best-practice solutions through technology
- Provides business and IT system analysis to support complex business processes and IT systems
- Acts as a liaison between the technical development team and stakeholders
- Analyzes business and IT system processes and recommend best practice changes
- Provides subject matter expertise in the business area(s)
- Leads and/or participates in business discovery sessions, developing IT requirements
- Works with clinical staff to optimize technology and service
- Oversees and manages technology systems utilized within the organization
- Provides after hours on call support for technologies managed by BSMH Physician Services
Requirements:
- Bachelor’s degree in IT, business, or related field (required)
- Master’s degree in IT, business, or related field (preferred)
- 3 years of experience in related Customer Relationship Management (CRM), contact center or healthcare environment information technology (required)
- 5 years of experience in related CRM, contact center or healthcare environment information technology (preferred)
- Experience in at least one of the following industries healthcare, virtual care, customer relationship management (CRM), contact/call center or SaaS (preferred)
- Experience in at least one of the following IT systems Epic, Salesforce, Cisco & CTI or Systoc/PureOHS (preferred)
- Business Analyst Certification (preferred)
Benefits:
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
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