Call Center Agent
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Job Description
Remote Call Center Agent providing support to Elevance brokers by addressing inquiries and resolving issues through responsive interactions.
Responsibilities:
- Handle a high volume of inbound calls from brokers, providing timely, accurate support across a range of inquiries
- Assist with day-to-day requests such as application status, system navigation, and general troubleshooting
- Use multiple systems and tools to research issues, document interactions, and deliver effective resolutions
- Apply active listening and critical thinking to understand each situation and determine the best outcome
- Meet performance expectations around call quality, attendance, productivity, and schedule adherence
- Maintain consistent communication with your supervisor and team
- Participate in team meetings and ongoing training to stay current on processes and updates
Requirements:
- Minimum 1 year of customer service experience
- Comfortable working across multiple software systems
- Strong communicator with a service-first approach
- Able to work a schedule that includes at least one weekend day during AEP
- Home office setup that meets remote work requirements
- Willing to complete a background check
- Basic computer skills and tech knowledge
Benefits:
- Paid training
- Remote/work-from-home
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