Call Center Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote Call Center Manager leading operations at Dermafix Spa, focusing on outbound sales and team performance. Seeking an experienced leader to drive results in the beauty and wellness industry.
Responsibilities:
- Lead, coach, and motivate a team of outbound sales agents to meet performance targets.
- Develop and implement outbound sales strategies to drive revenue growth.
- Identify sales trends and customer needs to refine sales approaches.
- Track KPIs including call volume, conversion rates, appointments booked, and sales quotas.
- Prepare and present regular performance reports to senior management.
- Use data and analytics to identify areas for improvement and optimize team performance.
- Ensure calls adhere to company standards, regulatory requirements, and compliance guidelines.
- Streamline call center processes and workflows to improve efficiency and outcomes.
- Collaborate with marketing, CRM, and operations teams to support lead generation and campaign success.
Requirements:
- 5+ years of experience in a contact center environment, including at least 2 years in a management or supervisory role.
- Strong knowledge of skincare products, non-invasive procedures, and treatment packages, such as Cryotherapy, Radiofrequency (RF), facials, and injectables.
- Proven experience in outbound sales marketing strategy, conversion rate optimization, data analysis, and effective communication
- Proficiency in outbound dialer systems with contact center technologies, including CRM systems and outbound dialer platforms.
- Hands-on experience managing lead funnels in CRM tools such as Vagaro, HubSpot, or Salesforce.
- Track record of data-driven sales oversight, leveraging KPIs and analytics to guide team performance.
- Experience coordinating operations across multiple locations or franchises.
Benefits:
- Flexible schedule
- Performance Bonuses: Will be discussed upon hiring
- Opportunity for Long-Term Engagement: Consistent work with the potential for ongoing projects or transition into a leadership role.
- Professional Growth Support: Access to company-led training, sales tools, scripts, and mentorship to help you succeed and grow your business.
- Loyalty Incentives: Additional compensation for tenure and consistent high performance.
- Sales Resources Provided: CRM access, marketing materials, and leads to support your outreach and success.
Similar Jobs
Call Center Support
Provide technical support for Microsoft Office applications as part of a remote Help Desk team. Troubleshooting issues and assisting end-users with MS Office tools and IT systems.
Asesor de Call Center
Asesor de Call Center para soluciones de usuarios Claro Perú. Trabaja remotamente desde cualquier parte de Lima o Provincias con capacitación pagada y bonos.
Call Center Sales Representative
Teleoperador Entel Outbound Portabilidad in remote role at Netcall Peru. Offering benefits of Entel to clients of other operators to secure porting.
Sales Call Center Agent
Sales Call Center Agent making outbound calls to seniors for healthcare services. Introducing Belle's chronic care solutions and scheduling in-home healthcare assessments.
Call Center Representative, Pharmacy Tech Support
Remote Pharmacy Support Call Center Representative providing payment assistance solutions to patients via multiple contact methods. Requires prior call center and pharmacy technician experience with an 18/hr pay rate.
Call Center Operator
Call Center Operator handling incoming calls and processing work orders for client healthcare facilities. Ensuring timely feedback and maintaining confidentiality standards in a high-volume call center environment.
Contact Center Manager
Contact Center Manager responsible for planning and leading day-to-day activities in hazard outsourcing. Motivating staff, resolving issues, and ensuring high customer service standards.
Contact Center Representative
Customer Service Representative providing support in electronic banking at BankNewport. Handling quality service, customer relationships, and technical support in a remote setting.
Call Center Quality Analyst
Functional Analyst transforming customer interaction data into actionable insights for government and intelligence projects. Driving performance improvements and ensuring compliance in a remote call center environment.
Product Forward Deployed Engineer, Senior/Lead/Principal
Product Forward Deployed Engineer focusing on client engagement and AI solutions at Salesforce. Collaborating with teams to drive innovation in enterprise contact center environments.
Contact Center Production Control Engineer, Amazon Connect Preferred
Contact Center Production Control Engineer focused on CCaaS environments and AWS services. Responsible for monitoring, troubleshooting, and ensuring platform reliability in a global IT consultancy.
Contact Center Production Control Engineer, Amazon Connect preferable
Contact Center Production Control Engineer at Miratech ensuring platform reliability in CCaaS environments. Requires AWS expertise and experience in monitoring and troubleshooting.
Contact Center Production Control Engineer, Amazon Connect
Contact Center Production Control Engineer role focusing on AWS and CCaaS platforms at Miratech. Responsible for monitoring and troubleshooting, ensuring platform reliability and performance.
Call Center Manager
Call Center Manager overseeing call center operations for government healthcare services. Leading a team to ensure high customer satisfaction and compliance with URAC standards.
Freelance Reclutamiento y Selección, Call Center
Freelance Recruiter executing massive recruitment processes for Call Center profiles at ABAI. Responsible for interviewing, assessing candidates, and maintaining candidate databases.
Asesor ATC Call Center
Remote position in a call center handling customer service calls and sales. Focused on generating commissions through customer inquiries and sales for A365.
Contact Center Agent
Contact Center Agent providing support to Patent and Trademark customers via phone and email. Addressing filing issues and delivering operational and technical assistance.
Care Manager – Patient Call Center
Care Manager handling patient calls for pharmacy services within IQVIA. Responsible for insurance eligibility, copay assistance, and appeals support.
Experienced Call Center Agent, Customer Service
Experienced call center agent providing customer support in insurance services. Joining a committed team in a fully remote role with flexible hours.
Bi-lingual Pharmacy Tech Support/Call Center Rep
Pharmacy Support Call Center Representative providing payment assistance solutions through contact with patients, pharmacies, and medical professionals. Responsibilities include handling card activation, program eligibility, and troubleshooting submission rejections.