Call Center Sales Agent
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Job Description
Call Center Agent selling telecommunications services to existing customers from home in Germany. Handling tariff changes, renewals, and customer win-back calls.
Responsibilities:
- Proactively contact existing customers by phone in the telecommunications sector
- Process tariff changes
- Handle contract renewals
- Conduct customer win-back activities
- Work Monday to Saturday between 8:00 a.m. and 8:00 p.m.
- Choose between a fixed late shift or alternating weekly between early and late shifts
- Attend training on products, communication, and sales
- Opportunities for professional development through the S-KON Academy
Requirements:
- Ideally, initial experience in telephone sales or customer service; career changers with sales talent are also welcome
- Quiet workspace in a home-office environment
- Stable internet connection with a minimum download speed of 50 Mbps
- Confident use of a PC
- Good IT skills
- Technical understanding
- Excellent German language skills
- Friendly, clear communication over the phone
Benefits:
- Attractive performance-based commission in addition to the base salary
- Childcare allowance
- Wellpass fitness benefits
- Modern technical equipment for working from home
- Professional training on the product portfolio as well as communication and sales techniques
- Career development opportunities through the S-KON Academy, from Agent to Coach, Trainer, or Team Leader
- Employee referral bonus
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