Customer Service Pro, Call Center Agent
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Job Description
Inbound Call Center Agent supporting German retail, rental hotline, and energy customers from home. Handling orders, service requests, contracts, billing, and account changes.
Responsibilities:
- Provide customer service for retail, tenant hotline, or energy supply projects in a 100% inbound service environment
- Retail: Process orders by phone and in writing, provide delivery-time information, advise customers on products, and conduct cross-selling activities
- Tenant hotline: Record and forward service requests and damage reports, and answer general questions about tenancy agreements
- Energy supply: Support existing customers with contracts, tariffs, meter readings, invoices, and address changes
Requirements:
- Initial practical experience in customer service, a call center, or customer support
- Available to start immediately or no later than November 2
- Willingness to work shifts from Monday to Sunday between 7:00 a.m. and 3:00 a.m.
- Enjoy interacting with customers, understand diverse requests, and have a solution-oriented approach
- Confident PC user with the ability to quickly learn common software, such as MS Teams, email, chat, and customer management systems
- Very good German language skills, both written and spoken
- Permanent residence in Germany; working from abroad is not possible
Benefits:
- 100% remote work from anywhere in Germany
- Permanent full-time or part-time employment contract (35–40 hours per week)
- Attractive hourly wage plus optional bonuses
- Complete hardware package for home use (PC, keyboard, mouse, headset, and webcam)
- Professional, fully paid onboarding and training (theory and practical training)
- Diverse internal career advancement opportunities
- Exclusive discounts and offers for online shops, events, and travel (Corporate Benefits)
- Respectful work environment and diverse team
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